Returns and exchanges are accepted if an error occurred in orders sent.  Please contact us before returning the item.  However, should you have any questions upon receipt of your package, please do not hesitate to contact us on email info@luxejewellerylounge.com and we will do our best to accommodate you.

To initiate a refund request, customers must send an email to info@luxejewellerylounge.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions/Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. It may take some time for your bank or credit card company to process and post the refund.